End User Security Engineer (Senior)

End User Security Engineer (Senior)

  • Possess a degree in Computer Science/Information Technology or

related fields.

  • More than 8 years of experience in end user security support and administration.
  • Monitor the availability, operational stability and system performance of the security tools installed in CUSTOMER.
  • Diagnose and resolve any system problems, working with other technical teams and vendors when required.
  • Plan, coordinate, and perform minor version upgrades of the server components of security tools.
  • Plan, coordinate, and perform maintenance activities such as software and/or agent repair and reinstallation on servers/network operating systems.
  • Develop, test, and deploy scripts for software and/or agent upgrades and bug fixes when required.
  • Perform day to day service request fulfilment when required. Provide Level 3 fix support for security platforms.
  • Plan and participate in Disaster Recovery tests.
  • Function as Subject Matter Expert and provide guidance to Level 2 operations team.
  • Work with Security Engineering team and implement best in class security solutions.
  • Provide security tools documentation to ServiceDesk and End User Team.
  • Ensure security tools do not interfere with users’ day to day work.
  • Perform further analysis on endpoint with security agent not reporting back, failed to upgrade and corrupted client.
  • Escalate case to product principal if required.
  • Ensure compliance with IT security standards, policies, and procedures.
  • Good understanding of ITIL processes, with experience in an ITIL based environment.
  • Excellent written and communication skills.
Job Category: Technology
Job Type: Full Time
Job Location: Singapore
Salary Range: $9000 - $11000

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